Frequently Asked Questions
Answers to the questions players and coaches ask us most.
Getting started
What is Smart11?
Smart11 is a football coaching platform. Players analyse their own match video in the app. Coaches give feedback to each player. Clairence, the AI analyst, finds each player's moments automatically.
Can I try out Smart11 before purchasing it?
Yes. Every paid plan starts with 30 days free. Cancel within 30 days and you pay nothing.
Which camera do I need?
No special one. Paste a public link from Veo or USF, or upload the video file. Mp4, mov, mkv and avi all work.
How can I upload my games to Smart11?
Log in at app.smart11.ai and create a match. Upload the file or paste a link from Veo or USF. Title, date and type then fill in automatically.
If you play in a team, your coach or club admin usually uploads the video for you.
Why is it taking a long time until I can see my game in the Smart11 app?
After the upload we process the video so it plays smoothly in the app. For a 90-minute match this usually takes up to two hours.
Still not ready after four hours? Send us a chat or email connect@smart11.ai.
Can I use Smart11 on my laptop/desktop?
Yes. At app.smart11.ai you can do everything the mobile app does: upload matches, select and analyse actions, view your statistics and chat with your coach.
Can I use Smart11 on my tablet?
Yes. Smart11 works on iOS and Android tablets. SmartCoach works on a tablet too.
For players
What do the statistics in the Smart11 app mean?
The statistics come from your own analyses.
Impact+ is the percentage of actions where you gave a + on Impact.
Choice+ is the percentage of actions where you gave a + on Choice.
Correct goal+ is the percentage of actions where you gave a + on Correct goal.
Goal achieved+ is the percentage of actions where you gave a + on Goal achieved.
If you did not analyse a part, that action does not count towards it.
What are Focus Points?
Focus Points are the game actions you want to improve. You pick up to 4 categories with up to 5 game actions each. Your coach can assign Focus Points too.
For each Focus Point you see your Impact score and whether it is rising.
Do I have to send the clips of my actions to my coach after making my analysis?
No. Smart11 saves your actions automatically. If you are in a team, your coach sees them in Smart11.
Can my teammates see my actions?
No. Your teammates only see your actions if you share them.
Do I pay as a player?
Not to join a team on Smart11 BASE. You analyse your first 3 matches free. After that you choose Smart11 Pro for unlimited analysis.
With Smart11 CLUB it is included for every player.
Do professional football players work with smart11?
Yes. Smart11 has coached more than 200 professional players one-on-one through Elite Coaching. They use the app to analyse their actions and discuss them with their Smart11 coach.
For coaches and clubs
How much time does Smart11 take me as a coach?
Your players do the analysis themselves. Coaches report about 10 minutes a week to coach several players individually.
Can I, as a Coach, access the Smart11 Mobile App?
The mobile app is for players. As a coach you work in the browser, at app.smart11.ai and in SmartCoach.
What is the difference between Smart11 and SmartCoach?
In SmartCoach you analyse a match as a coach, with coding panels, drawing tools and playlists. In Smart11 your players analyse their own actions and you see what each player found.
Smart11 BASE includes SmartCoach for the coach.
Can I create my own Game Actions?
With Smart11 CLUB PRO you build your club's football language into the app. The other plans use the Smart11 football language.
In SmartCoach you can build your own coding panels around your football philosophy.
Can I get a free demo of Smart11?
Yes. Contact us through the chat or email connect@smart11.ai. You can also start 30 days free right away.
Clairence
What is Clairence?
Clairence is the AI analyst in Smart11 and SmartCoach. Clairence recognises teams by their kit and players by their shirt number.
You get passes, crosses, drives, shots, goals and set pieces, plus possession and physical data per player.
How long does a Clairence analysis take?
Usually within 2 hours, at most 6 hours.
Prices and subscription
How much does Smart11 cost?
Smart11 BASE costs €29 per month for a team of up to 30 players. SmartCoach starts at €14.99 per month. Clairence costs €20 per month extra. Every paid plan starts with 30 days free.
How can I cancel my Smart11 subscription?
Log in at app.smart11.ai and change your subscription in your profile. Cancel within 30 days of the start and you pay nothing.
Try Smart11 free for 30 days
Create an account and upload your first match.
Question not listed? Send us a chat or email connect@smart11.ai.