{"id":3,"date":"2024-05-07T07:59:45","date_gmt":"2024-05-07T07:59:45","guid":{"rendered":"https:\/\/smart11.ai\/?page_id=3"},"modified":"2025-10-09T13:56:40","modified_gmt":"2025-10-09T11:56:40","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/smart11.ai\/nl\/privacy-policy\/","title":{"rendered":"Privacyverklaring Smart11 &amp; SmartCoach"},"content":{"rendered":"<p>Laatste update: oktober 2025<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Wie zijn wij?<\/h3>\n\n\n\n<p>Smart11 en SmartCoach zijn producten van Smart11 B.V., gevestigd aan de Leonard Springerlaan 7, 9727 KB Groningen, Nederland. Wij respecteren je privacy en doen er alles aan om je gegevens veilig en verantwoord te verwerken.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Welke gegevens verzamelen we?<\/h3>\n\n\n\n<p>We verzamelen alleen de gegevens die nodig zijn om onze diensten goed te laten werken. Dit zijn:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Voor- en achternaam<\/li>\n\n\n\n<li>E-mailadres<\/li>\n\n\n\n<li>Team\/club en positie op het veld<\/li>\n\n\n\n<li>Videobeelden waarin jij of anderen te zien zijn<\/li>\n\n\n\n<li>Inhoud van chats binnen onze apps<\/li>\n<\/ul>\n\n\n\n<p>Betaalgegevens worden niet door ons verwerkt, maar via Stripe.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Wat doen we met jouw gegevens?<\/h3>\n\n\n\n<p>We gebruiken je gegevens om:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Je account en analyses goed te laten functioneren<\/li>\n\n\n\n<li>Geen gebruik te maken van profilering of gepersonaliseerde advertenties<\/li>\n\n\n\n<li>Inzicht te geven in je eigen prestaties<\/li>\n\n\n\n<li>Te communiceren over updates of nieuwe functies (je kunt je hiervoor uitschrijven)<\/li>\n\n\n\n<li>Onze AI-modellen slimmer te maken (alleen met geanonimiseerde beelden)<\/li>\n<\/ul>\n\n\n\n<p>We delen je gegevens niet met derden buiten Smart11 \u2013 dus ook niet met sportbonden, clubs of andere externe partners \u2013 tenzij dit wettelijk verplicht is.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Hoe lang bewaren we je gegevens?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Je videobeelden, analyses en accountdata blijven opgeslagen zolang je account actief is. Na be\u00ebindiging van je abonnement bewaren we je accountgegevens zodat je later eenvoudig kunt doorgaan waar je gebleven was. Wil je dat we je gegevens volledig verwijderen? Dan kun je dat aanvragen via tech@smart11.ai.<\/li>\n\n\n\n<li>Geanonimiseerde video\u2019s kunnen worden gebruikt voor het trainen en verbeteren van onze AI-modellen. We bewaren deze zolang als nodig is voor trainingsdoeleinden, met passende technische maatregelen om herleidbaarheid te voorkomen.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Minderjarigen<\/h3>\n\n\n\n<p>Ben je jonger dan 16? Dan gaan we ervan uit dat je toestemming hebt van een ouder of voogd. Dit is belangrijk omdat we volgens de AVG (privacywetgeving) geen persoonsgegevens van minderjarigen mogen verwerken zonder ouderlijke toestemming. We mogen deze toestemming aannemen zolang dat verantwoord is binnen de kaders van de wet.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Beveiliging<\/h3>\n\n\n\n<p>We nemen passende technische maatregelen om je gegevens te beschermen tegen verlies of misbruik. Alleen geautoriseerd personeel heeft toegang tot jouw data.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Jouw rechten<\/h3>\n\n\n\n<p>Je mag je gegevens altijd:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inzien<\/li>\n\n\n\n<li>Aanpassen<\/li>\n\n\n\n<li>Verwijderen<\/li>\n\n\n\n<li>Object to how your data is processed<\/li>\n<\/ul>\n\n\n\n<p>Mail ons op tech@smart11.ai om je rechten uit te oefenen.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Wijzigingen<\/h3>\n\n\n\n<p>We kunnen deze privacyverklaring aanpassen als onze diensten veranderen. De nieuwste versie staat altijd op onze website of in de app. Gebruik je onze diensten daarna nog? Dan ga je akkoord met de nieuwe versie.<\/p>\n\n\n\n<p><\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<p>Last updated: October 2025 1. Who we are Smart11 and SmartCoach are products of Smart11 B.V., located at Leonard Springerlaan 7, 9727 KB Groningen, the Netherlands. We respect your privacy and are committed to processing your data safely and responsibly. 2. What data we collect We only collect the data necessary to provide our services. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><strong>Privacy Policy Smart11<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>This Privacy Policy describes how Smart11, a service offered by Impact Football Company B.V., located at Leonard Springerlaan 7, 9727 KB Groningen, Netherlands, and registered with the Chamber of Commerce under number 92519938 (hereinafter \"Smart11,\" \"we,\" \"us,\" or \"our\") collects, uses, discloses, and protects personal data in connection with your use of our Service.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 1. Collection and Use of Personal Data<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>1.1 User Content:<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You may upload User Content to our Service, such as images, videos, and other materials. This User Content may contain personal data and will be used in accordance with this Privacy Policy and our General Terms and Conditions.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>1.2 Payment Information:<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you purchase paid services from us, we may collect payment information such as your credit card details or other payment information. This information is processed by our payment processors Stripe and Moneybird, and we do not store this information on our servers.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>1.3 Chat Functionality:<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>When you use the chat functionality within our Service, we collect and process the following data:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Chat content:<\/strong>\u00a0Messages, images, or files you send within the chat.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Metadata:<\/strong>\u00a0Information about the chat, such as time and date stamps, sender and receiver identifiers, and message delivery status.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>This data is used for the following purposes:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Enabling communication between users within the app.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Monitoring and moderating chat content to ensure compliance with our terms of use and community guidelines.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Improving the chat functionality by analyzing usage patterns and resolving technical issues.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Ensuring the security and integrity of the Service by detecting and preventing fraudulent or abusive behavior.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>We do not access or process chat content for marketing purposes without explicit user consent<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>1.4 Collection and Use of Personal Data:<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>When you use our Service, we collect the following personal data:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>First name<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Last name<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Email address<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Date of birth<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Football team<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Football club<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Jersey number (future functionality)<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Position on the field (future functionality)<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Video footage showing teammates, opponents, referees, linesmen, and possibly spectators.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>This data is used for the following purposes:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Marketing purposes<\/strong> such as providing updates about new features and promoting the Service. Users can opt-out of marketing communications.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Personalized content within the app<\/strong> (future functionality) such as showing relevant match clips based on your position on the field.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>AI purposes<\/strong> (future functionality), where video footage is used to train AI models for pre-analysis of match footage. This includes training AI models to recognize specific actions in matches, such as ball possession moments or goal kicks. We will ensure that the data is anonymized wherever possible.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 2. Disclosure of Personal Data<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We may share your personal data with third parties in the following cases:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>With our service providers and business partners who help us deliver, improve, and support our Service.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>With competent authorities if required by law or to protect our rights and property.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>With your consent or at your request.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 3. Data Retention<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We retain your personal data for as long as necessary for the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 4. Security of Personal Data<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We take reasonable measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. This includes, but is not limited to, the use of access controls and secure servers.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 5. Your Rights and Choices<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You have certain rights regarding your personal data, including the right to access, rectify, delete, restrict processing, data portability, and object to processing. You can exercise these rights by contacting us as described below.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 6. Contact Information<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you have any questions about our Privacy Policy or the processing of your personal data, you can contact us via <strong>smart11@impactfc.nl<\/strong>.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 7. Changes to this Privacy Policy<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We may amend this Privacy Policy from time to time. Any changes will be published on our website or via the Service. By continuing to use the Service after the changes, you agree to the revised Privacy Policy.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"1080","content-type":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy Smart11 &amp; SmartCoach - Smart11<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smart11.ai\/nl\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy Smart11 &amp; SmartCoach - Smart11\" \/>\n<meta property=\"og:description\" content=\"Last updated: October 2025 1. 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