{"id":225026,"date":"2025-09-23T16:07:32","date_gmt":"2025-09-23T14:07:32","guid":{"rendered":"https:\/\/smart11.ai\/?post_type=docs&#038;p=225026"},"modified":"2025-09-23T16:07:32","modified_gmt":"2025-09-23T14:07:32","password":"","slug":"faq","status":"publish","type":"docs","link":"https:\/\/smart11.ai\/nl\/docs\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div\n\tclass=\"betterdocs-faq-wrapper layout-modern icon-after betterdocs-faq-layout-1 betterdocs-faq-2fdt8u5 betterdocs-shortcode\">\n\t<h2 class=\"betterdocs-faq-layout-1 betterdocs-faq-2fdt8u5 betterdocs-faq-section-title\">Frequently Asked Questions<\/h2>\n\t<div class=\"betterdocs-faq-inner-wrapper\">\n\t\t<div class=\"betterdocs-faq-title\">\n\t<h3 class=\"betterdocs-faq-title-tag\">Smart11 &#8211; Players<\/h3><\/div>\n<ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tHow can I reset my password?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>If you have forgotten your password, you can change your password by clicking <a href=\"https:\/\/app.smart11.ai\/forgot-password\" target=\"_blank\">Forgot password<\/a> on the login page in the browser or in the app<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span><\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tHow can I reset my e-mail address?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>If you have forgotten your e-mail address that you have used to sign up, please send us a message using the chatbot on <a href=\"https:\/\/smart11.ai\" target=\"_blank\">our website<\/a>. You can also send us an email at support@smart11.ai&nbsp;<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span><\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tWhy can&#8217;t I see my games?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>If you&#8217;re part of a TEAM- or CLUB-plan, your coach or video-analyst will upload your matches for you. Contact your coach or video-analyst if you are not seeing the matches that you think you should be seeing.<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span><\/div>\n<\/div><\/li><\/ul><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How can I reset my password?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you have forgotten your password, you can change your password by clicking <a href=\\\"https:\\\/\\\/app.smart11.ai\\\/forgot-password\\\" target=\\\"_blank\\\">Forgot password<\\\/a> on the login page in the browser or in the app<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I reset my e-mail address?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you have forgotten your e-mail address that you have used to sign up, please send us a message using the chatbot on <a href=\\\"https:\\\/\\\/smart11.ai\\\" target=\\\"_blank\\\">our website<\\\/a>. You can also send us an email at support@smart11.ai&nbsp;<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Why can&#8217;t I see my games?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you're part of a TEAM- or CLUB-plan, your coach or video-analyst will upload your matches for you. 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