{"id":31,"date":"2024-05-07T08:42:59","date_gmt":"2024-05-07T08:42:59","guid":{"rendered":"https:\/\/smart11.ai\/?page_id=31"},"modified":"2026-11-08T17:32:39","modified_gmt":"2026-11-08T16:32:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/smart11.ai\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\n<\/div><\/div>\n\n

Answers to the questions players and coaches ask us most.<\/p>\n<\/div><\/div>\n\n\n<\/div>\n<\/div>\n<\/div>

Getting started<\/h2>\n<\/div><\/div>
What is Smart11?<\/h5>

Smart11 is a football coaching platform. Players analyse their own match video in the app. Coaches give feedback to each player. Clairence, the AI analyst, finds each player's moments automatically.<\/p>\n<\/div><\/div>

Can I try out Smart11 before purchasing it?<\/h5>

Yes. Every paid plan starts with 30 days free. Cancel within 30 days and you pay nothing.<\/p>\n<\/div><\/div>

Which camera do I need?<\/h5>

No special one. Paste a public link from Veo or USF, or upload the video file. Mp4, mov, mkv and avi all work.<\/p>\n

How it works with Veo footage<\/a><\/p>\n<\/div><\/div>

How can I upload my games to Smart11?<\/h5>

Log in at app.smart11.ai and create a match. Upload the file or paste a link from Veo or USF. Title, date and type then fill in automatically.<\/p>\n

If you play in a team, your coach or club admin usually uploads the video for you.<\/p>\n<\/div><\/div>

Why is it taking a long time until I can see my game in the Smart11 app?<\/h5>

After the upload we process the video so it plays smoothly in the app. For a 90-minute match this usually takes up to two hours.<\/p>\n

Still not ready after four hours? Send us a chat or email connect@smart11.ai.<\/p>\n<\/div><\/div>

Can I use Smart11 on my laptop\/desktop?<\/h5>

Yes. At app.smart11.ai you can do everything the mobile app does: upload matches, select and analyse actions, view your statistics and chat with your coach.<\/p>\n<\/div><\/div>

Can I use Smart11 on my tablet?<\/h5>

Yes. Smart11 works on iOS and Android tablets. SmartCoach works on a tablet too.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

For players<\/h2>\n<\/div><\/div>
What do the statistics in the Smart11 app mean?<\/h5>

The statistics come from your own analyses.<\/p>\n

Impact+ is the percentage of actions where you gave a + on Impact.<\/p>\n

Choice+ is the percentage of actions where you gave a + on Choice.<\/p>\n

Correct goal+ is the percentage of actions where you gave a + on Correct goal.<\/p>\n

Goal achieved+ is the percentage of actions where you gave a + on Goal achieved.<\/p>\n

If you did not analyse a part, that action does not count towards it.<\/p>\n<\/div><\/div>

What are Focus Points?<\/h5>

Focus Points are the game actions you want to improve. You pick up to 4 categories with up to 5 game actions each. Your coach can assign Focus Points too.<\/p>\n

For each Focus Point you see your Impact score and whether it is rising.<\/p>\n<\/div><\/div>

Do I have to send the clips of my actions to my coach after making my analysis?<\/h5>

No. Smart11 saves your actions automatically. If you are in a team, your coach sees them in Smart11.<\/p>\n<\/div><\/div>

Can my teammates see my actions?<\/h5>

No. Your teammates only see your actions if you share them.<\/p>\n<\/div><\/div>

Do I pay as a player?<\/h5>

Not to join a team on Smart11 BASE. You analyse your first 3 matches free. After that you choose Smart11 Pro for unlimited analysis.<\/p>\n

With Smart11 CLUB it is included for every player.<\/p>\n<\/div><\/div>

Do professional football players work with smart11?<\/h5>

Yes. Smart11 has coached more than 200 professional players one-on-one through Elite Coaching. They use the app to analyse their actions and discuss them with their Smart11 coach.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

For coaches and clubs<\/h2>\n<\/div><\/div>
How much time does Smart11 take me as a coach?<\/h5>

Your players do the analysis themselves. Coaches report about 10 minutes a week to coach several players individually.<\/p>\n<\/div><\/div>

Can I, as a Coach, access the Smart11 Mobile App?<\/h5>

The mobile app is for players. As a coach you work in the browser, at app.smart11.ai and in SmartCoach.<\/p>\n<\/div><\/div>

What is the difference between Smart11 and SmartCoach?<\/h5>

In SmartCoach you analyse a match as a coach, with coding panels, drawing tools and playlists. In Smart11 your players analyse their own actions and you see what each player found.<\/p>\n

Smart11 BASE includes SmartCoach for the coach.<\/p>\n<\/div><\/div>

Can I create my own Game Actions?<\/h5>

With Smart11 CLUB PRO you build your club's football language into the app. The other plans use the Smart11 football language.<\/p>\n

In SmartCoach you can build your own coding panels around your football philosophy.<\/p>\n<\/div><\/div>

Can I get a free demo of Smart11?<\/h5>

Yes. Contact us through the chat or email connect@smart11.ai. You can also start 30 days free right away.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Clairence<\/h2>\n<\/div><\/div>
What is Clairence?<\/h5>

Clairence is the AI analyst in Smart11 and SmartCoach. Clairence recognises teams by their kit and players by their shirt number.<\/p>\n

You get passes, crosses, drives, shots, goals and set pieces, plus possession and physical data per player.<\/p>\n<\/div><\/div>

How long does a Clairence analysis take?<\/h5>

Usually within 2 hours, at most 6 hours.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Prices and subscription<\/h2>\n<\/div><\/div>
How much does Smart11 cost?<\/h5>

Smart11 BASE costs \u20ac29 per month for a team of up to 30 players. SmartCoach starts at \u20ac14.99 per month. Clairence costs \u20ac20 per month extra. Every paid plan starts with 30 days free.<\/p>\n

All prices<\/a><\/p>\n<\/div><\/div>

How can I cancel my Smart11 subscription?<\/h5>

Log in at app.smart11.ai and change your subscription in your profile. Cancel within 30 days of the start and you pay nothing.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Try Smart11 free for 30 days<\/h2>\n

Create an account and upload your first match.<\/p>\n<\/div><\/div>

Start your free trial<\/a><\/div>

Question not listed? Send us a chat or email connect@smart11.ai.<\/small><\/p>\n

Read more in the documentation \u2192<\/a><\/small><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/span>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31","page","type-page","status-publish","hentry"],"yoast_head":"\nVeelgestelde vragen | Smart11<\/title>\n<meta name=\"description\" content=\"Antwoorden op vragen over Smart11 en SmartCoach: uitproberen, wedstrijden uploaden, apparaten en abonnementen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smart11.ai\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Veelgestelde vragen | Smart11\" \/>\n<meta property=\"og:description\" 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