{"id":3,"date":"2024-05-07T07:59:45","date_gmt":"2024-05-07T07:59:45","guid":{"rendered":"https:\/\/smart11.ai\/?page_id=3"},"modified":"2025-10-09T13:56:40","modified_gmt":"2025-10-09T11:56:40","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/smart11.ai\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy Smart11 &amp; SmartCoach"},"content":{"rendered":"\n<p>Last updated: October 2025<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Who we are<\/h3>\n\n\n\n<p>Smart11 and SmartCoach are products of Smart11 B.V., located at Leonard Springerlaan 7, 9727 KB Groningen, the Netherlands. We respect your privacy and are committed to processing your data safely and responsibly.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. What data we collect<\/h3>\n\n\n\n<p>We only collect the data necessary to provide our services. This includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First and last name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Team\/club and field position<\/li>\n\n\n\n<li>Video footage in which you or others may appear<\/li>\n\n\n\n<li>Content of chats within our apps<\/li>\n<\/ul>\n\n\n\n<p>Payment data is not processed by us but via Stripe.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. How we use your data<\/h3>\n\n\n\n<p>We use your data to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure your account and analyses function properly<\/li>\n\n\n\n<li>Not engage in profiling or personalized advertising<\/li>\n\n\n\n<li>Provide insights into your own performance<\/li>\n\n\n\n<li>Communicate updates or new features (you can unsubscribe at any time)<\/li>\n\n\n\n<li>Improve our AI models (only using anonymized footage)<\/li>\n<\/ul>\n\n\n\n<p>We do not share your data with third parties outside Smart11 \u2014 including sports associations, clubs, or other external partners \u2014 unless required by law.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. How long we store your data<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your video footage, analyses, and account data remain stored as long as your account is active. After your subscription ends, we retain your account data so you can resume where you left off. Want your data deleted? Email us at tech@smart11.ai.<\/li>\n\n\n\n<li>Anonymized videos may be used to train and improve our AI models. These are retained as long as necessary for training purposes, with appropriate safeguards to prevent identification.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Minors<\/h3>\n\n\n\n<p>If you are under 16, we assume you have permission from a parent or guardian. This is important because we are not allowed to process personal data of minors without parental consent under the GDPR. We rely on this consent as long as it is reasonable to do so within legal boundaries.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Security<\/h3>\n\n\n\n<p>We implement appropriate technical measures to protect your data from loss or misuse. Only authorized personnel have access to your data.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Your rights<\/h3>\n\n\n\n<p>You have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access your data<\/li>\n\n\n\n<li>Edit your data<\/li>\n\n\n\n<li>Delete your data<\/li>\n\n\n\n<li>Object to how your data is processed<\/li>\n<\/ul>\n\n\n\n<p>Email us at tech@smart11.ai to exercise these rights.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Changes<\/h3>\n\n\n\n<p>We may update this privacy policy when our services change. The most recent version will always be available on our website or in the app. If you continue using our services afterward, you accept the updated policy.<\/p>\n\n\n\n<p><\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<p>Last updated: October 2025 1. Who we are Smart11 and SmartCoach are products of Smart11 B.V., located at Leonard Springerlaan 7, 9727 KB Groningen, the Netherlands. We respect your privacy and are committed to processing your data safely and responsibly. 2. What data we collect We only collect the data necessary to provide our services. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><strong>Privacy Policy Smart11<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>This Privacy Policy describes how Smart11, a service offered by Impact Football Company B.V., located at Leonard Springerlaan 7, 9727 KB Groningen, Netherlands, and registered with the Chamber of Commerce under number 92519938 (hereinafter \"Smart11,\" \"we,\" \"us,\" or \"our\") collects, uses, discloses, and protects personal data in connection with your use of our Service.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 1. Collection and Use of Personal Data<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>1.1 User Content:<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You may upload User Content to our Service, such as images, videos, and other materials. This User Content may contain personal data and will be used in accordance with this Privacy Policy and our General Terms and Conditions.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>1.2 Payment Information:<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you purchase paid services from us, we may collect payment information such as your credit card details or other payment information. This information is processed by our payment processors Stripe and Moneybird, and we do not store this information on our servers.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>1.3 Chat Functionality:<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>When you use the chat functionality within our Service, we collect and process the following data:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Chat content:<\/strong>\u00a0Messages, images, or files you send within the chat.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Metadata:<\/strong>\u00a0Information about the chat, such as time and date stamps, sender and receiver identifiers, and message delivery status.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>This data is used for the following purposes:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Enabling communication between users within the app.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Monitoring and moderating chat content to ensure compliance with our terms of use and community guidelines.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Improving the chat functionality by analyzing usage patterns and resolving technical issues.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Ensuring the security and integrity of the Service by detecting and preventing fraudulent or abusive behavior.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>We do not access or process chat content for marketing purposes without explicit user consent<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>1.4 Collection and Use of Personal Data:<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>When you use our Service, we collect the following personal data:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>First name<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Last name<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Email address<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Date of birth<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Football team<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Football club<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Jersey number (future functionality)<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Position on the field (future functionality)<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Video footage showing teammates, opponents, referees, linesmen, and possibly spectators.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>This data is used for the following purposes:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Marketing purposes<\/strong> such as providing updates about new features and promoting the Service. Users can opt-out of marketing communications.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Personalized content within the app<\/strong> (future functionality) such as showing relevant match clips based on your position on the field.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>AI purposes<\/strong> (future functionality), where video footage is used to train AI models for pre-analysis of match footage. This includes training AI models to recognize specific actions in matches, such as ball possession moments or goal kicks. We will ensure that the data is anonymized wherever possible.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 2. Disclosure of Personal Data<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We may share your personal data with third parties in the following cases:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>With our service providers and business partners who help us deliver, improve, and support our Service.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>With competent authorities if required by law or to protect our rights and property.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>With your consent or at your request.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 3. Data Retention<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We retain your personal data for as long as necessary for the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 4. Security of Personal Data<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We take reasonable measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. This includes, but is not limited to, the use of access controls and secure servers.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 5. Your Rights and Choices<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You have certain rights regarding your personal data, including the right to access, rectify, delete, restrict processing, data portability, and object to processing. You can exercise these rights by contacting us as described below.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 6. Contact Information<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you have any questions about our Privacy Policy or the processing of your personal data, you can contact us via <strong>smart11@impactfc.nl<\/strong>.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Article 7. Changes to this Privacy Policy<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We may amend this Privacy Policy from time to time. Any changes will be published on our website or via the Service. By continuing to use the Service after the changes, you agree to the revised Privacy Policy.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"1080","content-type":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy Smart11 &amp; SmartCoach - Smart11<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smart11.ai\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy Smart11 &amp; SmartCoach - Smart11\" \/>\n<meta property=\"og:description\" content=\"Last updated: October 2025 1. 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